Privacy policy
Last Updated: 22 October 2026
1. Introduction
SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED ("Spiritart", "we", "us" or "our") is an Indian incorporated company operating the SPIRITART brand.
We respect the privacy of individuals who visit our website, purchase products, submit enquiries or otherwise interact with our business.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with https://spiritart.in and our related business activities.
Spiritart operates an online apparel store for direct-to-consumer (D2C) customers and develops business-to-business (B2B) apparel sourcing and international export opportunities.
We handle personal information in accordance with applicable privacy and data protection laws.
2. Personal Information We Collect
Depending on how you interact with Spiritart, we may collect the following information.
Personal and contact information
Name and contact details.
Email address and telephone number.
Billing and delivery addresses.
Country and postal code.
Customer account information, where applicable.
Order and transaction information
Products purchased and order history.
Order confirmations and payment status.
Transaction references.
Shipping and delivery details.
Returns, refunds and customer support correspondence.
Payment information is processed through the payment providers available at checkout. Spiritart receives relevant transaction information required to manage orders and financial records.
B2B and international business information
Company name, website and country.
Business contact-person details.
Product specifications and quantities.
Artwork, branding and customisation instructions.
Sampling, quotation and delivery requirements.
Commercial correspondence and order documentation.
For agreed business transactions, we may also collect information required for invoicing, shipping, customs and regulatory compliance.
Website and technical information
Our website and its service providers may process IP addresses, browser and device information, cookie identifiers, website interactions, shopping-cart activity and related technical information.
Some information is provided directly by customers or business contacts. Other information is collected automatically through website infrastructure and permitted integrations.
3. Purposes of Processing Personal Information
We use personal information for the following purposes:
Retail purchases and customer accounts
To process purchases, payments, deliveries, cancellations, returns and refunds, and to provide account services where available.
Customer service
To respond to enquiries, provide assistance, manage complaints and communicate about orders.
B2B sourcing and export enquiries
To evaluate buyer requirements, discuss product specifications, coordinate sampling, prepare quotations and administer agreed commercial transactions.
Business operations
To communicate with relevant suppliers, production partners, logistics providers and other service providers.
Legal and financial obligations
To maintain business records, process payments, manage taxation requirements, prepare shipping or export documentation and comply with applicable laws.
Security and fraud prevention
To protect website functionality, investigate suspicious transactions and maintain appropriate operational security.
Marketing and website improvement
To communicate promotional information where permitted and use optional analytics or marketing technologies where the required permissions have been obtained.
4. Lawful Grounds for Processing
Personal information will be processed where permitted by applicable law.
Where the EU or UK General Data Protection Regulation applies, relevant legal bases may include:
Contractual necessity: Processing information to fulfil purchases, provide agreed services or respond to steps requested before entering into a contract.
Legal obligations: Maintaining financial, taxation and other legally required records.
Legitimate interests: Supporting proportionate business administration, customer service, website security and fraud prevention, where these interests are not overridden by individual rights.
Consent: Processing information for purposes requiring consent, including applicable optional tracking and promotional communications.
Where processing depends on consent, individuals may withdraw that consent through the relevant available controls or by contacting Spiritart.
Withdrawing consent does not affect processing already lawfully carried out before withdrawal or information that must be retained under applicable law.
Submitting a purchase or business enquiry does not automatically constitute consent to unrelated promotional communications.
5. Shopify and E-commerce Infrastructure
Spiritart's online store is hosted on Shopify.
Shopify provides the technical infrastructure supporting storefront operations, customer accounts, shopping carts, checkout and related e-commerce services.
Shopify may process personal information in connection with these functions.
Shopify's consumer privacy information is available at:
https://www.shopify.com/legal/privacy/consumers
Shopify Network Intelligence
Shopify Network Intelligence is disabled for Spiritart's store as of the date of this policy.
Any material change to the use of enhanced Shopify data-processing services will be reviewed and reflected in relevant privacy disclosures and settings where required.
6. Website Applications and Service Providers
Spiritart uses Shopify applications and other service providers to support website functionality and business operations.
The following integrations have been identified in the current storefront configuration:
Shopify Inbox
Supports customer communications and enquiries through website messaging functions.
Shopify Forms
Supports the collection and administration of information submitted through website forms, including bulk and export enquiries.
PayU OTP Login
Provides account authentication or login-related functionality where enabled.
Payment services
Payment providers, including PayU and available checkout payment methods, may process information required for payment authorisation, transaction security and financial reconciliation.
Printful
Spiritart has a connected Printful application, including a Printful app pixel in Shopify's Customer events settings.
Where Printful is used for relevant production or fulfilment activities, information necessary for those services may be processed.
Additional installed business applications may support product information, data management, sourcing or order operations. Their processing depends on the relevant functionality, permissions and actual use.
We review third-party service arrangements according to their role in our operations and applicable legal requirements.
7. Printful App Pixel and Customer Privacy
Spiritart's connected Printful app pixel uses Shopify's Optimized data access configuration.
Its current Shopify customer privacy settings require both analytics and marketing permission before the pixel may collect customer events.
The pixel is also configured to stop collection when an applicable data-sale opt-out is recorded.
The Printful application has permissions covering potential access to product and order information, customer contact information, and device or activity data.
These permissions describe what the application can access. They do not mean that every pixel event transmits every category of information.
Actual data processing depends on the application's functions, permitted events and applicable privacy choices.
The app's consent configuration has been reviewed in Shopify Admin. However, its behaviour in a live EEA or UK visitor session has not yet been independently verified.
For further information, refer to Printful's privacy notice:
https://www.printful.com/policies/privacy
8. Cookies and Similar Technologies
Spiritart's website uses cookies and related technologies to support its operation.
These may include:
Essential technologies
Support core functions such as shopping carts, checkout, account access and website security.
Functional technologies
Remember certain website settings or preferences where enabled.
Analytics technologies
May be used to understand website performance and visitor interactions, subject to applicable permissions.
Marketing technologies
May be used for promotional measurement or related purposes where enabled and legally permitted.
App pixels
Connected applications may receive customer events through Shopify's pixel infrastructure according to their configured permissions and applicable privacy settings.
The Printful app pixel is currently the only pixel identified in Spiritart's Shopify Customer events list.
No Google Analytics pixel, Meta pixel or custom pixel was identified in that list during the latest configuration review.
This does not establish that no other third-party scripts or technologies are present elsewhere on the website.
9. Cookie Consent and Visitor Choices
Spiritart uses Shopify's customer privacy controls.
A cookie consent banner has been activated for 31 selected European regions, including regions within the European Economic Area and the United Kingdom.
The configured banner provides visitors with options to:
- Accept optional cookies and tracking.
- Decline optional cookies and tracking.
- Manage their preferences.
Visitors can use the privacy preference controls available on the storefront to manage their choices.
The connected Printful app pixel is configured to require both analytics and marketing permission before collecting customer events.
Where applicable law requires prior consent, optional tracking technologies must not be used before the necessary consent has been obtained.
Essential technologies may continue to operate where permitted by applicable law.
Some independently installed third-party scripts may require separate consent integration. Spiritart will review such technologies and take appropriate measures to meet applicable privacy requirements.
Visitors may also manage certain cookies through their browser settings.
10. Marketing Communications
Visitors may subscribe to receive information about Spiritart's products, services and business activities.
Promotional communications will be sent in accordance with applicable legal requirements and recipient preferences.
Recipients may unsubscribe using the mechanism provided in marketing communications or by emailing info@spiritart.in.
Unsubscribing from promotional communications will not prevent necessary transactional messages, including order confirmations, payment updates, shipping information and responses to enquiries.
11. Sharing Personal Information
Spiritart may share personal information with service providers and other parties where reasonably necessary for specified business purposes.
These may include:
- Shopify and related e-commerce service providers.
- Payment and authentication providers.
- Website messaging and form-service providers.
- Printful and other applicable production or fulfilment partners.
- Courier, shipping and logistics providers.
- Suppliers and sourcing partners involved in relevant transactions.
- Professional advisers, accountants and authorised service providers.
- Government authorities, customs agencies and regulators where legally required.
For B2B transactions, relevant contact information and product requirements may be shared with suppliers or production partners to review feasibility, coordinate sampling or fulfil agreed orders.
We seek to limit such sharing to information reasonably necessary for the relevant purpose.
Information-sharing arrangements involving optional analytics, marketing or similar technologies are subject to applicable privacy and consent requirements.
12. International Data Processing and Transfers
Spiritart operates from India and uses e-commerce, payment and communication services that may involve processing or storage of personal information in other countries.
International business transactions may also require the sharing of relevant information with buyers, suppliers, shipping partners or other service providers.
Where applicable data protection legislation imposes restrictions or safeguards on international transfers, Spiritart will take appropriate measures to comply.
The relevant requirements depend on the organisations involved, their locations, the applicable law and the nature of each transfer.
Individuals may contact info@spiritart.in for further information concerning international processing of their personal information.
13. Data Retention
Spiritart retains personal information for as long as reasonably necessary for the purposes described in this policy and to fulfil applicable legal obligations.
Retention requirements may relate to:
- Order administration and customer support.
- Returns, refunds and customer complaints.
- Financial, taxation and accounting records.
- Business and export documentation.
- Contractual obligations and dispute resolution.
- Fraud prevention and lawful recordkeeping.
Retention periods or applicable retention criteria may vary according to the category of information and relevant legal requirements.
Where information is no longer required, Spiritart will arrange for appropriate deletion, anonymisation or other lawful handling.
14. Information Security
Spiritart takes reasonable measures appropriate to its business operations to protect personal information against unauthorised access, misuse, loss, alteration and disclosure.
Such measures may include appropriate administrative controls, access restrictions and security capabilities provided by relevant technology and payment service providers.
No internet-based transmission or electronic storage system can be guaranteed to be completely secure.
Where a personal data breach occurs, Spiritart will assess the incident, take appropriate responsive measures and provide notifications required by applicable law.
15. Individual Privacy Rights
Depending on applicable law, individuals may have rights to:
- Request access to personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of eligible personal information.
- Withdraw consent where processing depends on consent.
- Object to or restrict certain processing where permitted.
- Request data portability where applicable.
- Unsubscribe from marketing communications.
- Raise complaints regarding the handling of personal information.
Requests may be subject to lawful exceptions, including information required for taxation, accounting, contractual obligations or legal claims.
Where the EU or UK GDPR applies, individuals may also have the right to lodge a complaint with the relevant data protection supervisory authority.
Privacy requests may be submitted to info@spiritart.in.
We may request reasonable information to verify the identity of a person making a request.
Requests will be addressed according to applicable legal requirements and relevant statutory timelines.
16. Children's Privacy
Spiritart's website and commercial services are not specifically directed towards children under 18 years of age.
We do not intentionally solicit personal information from children for independent commercial accounts or targeted marketing.
Where applicable law requires consent from a parent or lawful guardian, Spiritart will follow the relevant requirements.
We do not intend to conduct prohibited behavioural tracking or targeted advertising directed towards children.
Parents or guardians who believe a child has provided personal information inappropriately may contact info@spiritart.in.
We will review such requests and take appropriate action.
17. Third-Party Websites
Our website may include links to third-party websites, social media platforms, payment services or government portals.
These third parties may have their own privacy policies and data-processing practices.
We encourage visitors to review the relevant privacy notices before providing information to external services.
18. Privacy Contact and Grievance Redressal
For questions concerning personal information, privacy rights or complaints, please contact:
SPIRITART
Operated by:
SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED
Registered Office:
H.NO 1-9-8/1/A/2,
Ramnagar, Hyderabad,
Telangana – 500020, India.
General Email: info@spiritart.in
Customer Service Phone: 040-43813608
Website: https://spiritart.in
Contact Form: https://spiritart.in/pages/contact
Designated Privacy and Grievance Contact:
Nikhil Pendem
Email: nikhilpendem@spiritart.in
Phone: 9553200222
Privacy requests and complaints will be reviewed and addressed in accordance with applicable legal requirements.
19. Changes to This Privacy Policy
Spiritart may update this Privacy Policy to reflect changes in its operations, technology, service providers or applicable laws.
The latest version will be published at https://spiritart.in with an updated revision date.
Where required by applicable law, material changes will be accompanied by appropriate notification or consent procedures.
For questions about this Privacy Policy, please contact info@spiritart.in.