Terms of service
Last Updated: 22 October 2026
1. Introduction
Welcome to SPIRITART.
This website, https://spiritart.in, is operated by SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED, an Indian incorporated company registered in Hyderabad, Telangana, India.
Throughout these Terms of Service ("Terms"), "Spiritart", "we", "us" and "our" refer to SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED.
These Terms govern the use of our website, purchases made through our online store and relevant interactions with our business services.
Spiritart operates a direct-to-consumer (D2C) apparel store and develops business-to-business (B2B) apparel sourcing, garment development, customisation and international export opportunities.
By placing an order, customers agree to the applicable Terms through the relevant purchase process, subject to mandatory rights under applicable law.
Visitors are also expected to comply with the relevant conditions governing website use.
Please read these Terms together with our Refund, Return, Exchange & Cancellation Policy, Privacy Policy and Shipping & Delivery Policy.
Nothing in these Terms limits statutory consumer rights or remedies available under applicable law.
2. Eligibility and Website Use
Customers placing orders must be legally capable of entering into binding contracts.
Individuals under 18 years of age should make purchases through a parent or legal guardian who is legally authorised to complete the transaction.
Visitors and customers agree to:
- Provide accurate and complete information where required.
- Use the website for lawful purposes.
- Respect intellectual property rights.
- Avoid fraudulent transactions and unauthorised activities.
- Refrain from interfering with website security or functionality.
Spiritart may restrict access or refuse transactions involving suspected fraud, unlawful activity or serious misuse of the website, subject to applicable law.
3. Product Information and Availability
Spiritart aims to provide accurate information about products displayed on its website, including available descriptions, specifications, sizes, colours, prices and other relevant details.
Product availability may change.
Certain product images, styling illustrations and development concepts may be illustrative. Where applicable, such images do not represent approved physical samples or guaranteed production specifications.
Reasonable variations in colour appearance may arise from screen settings and photographic conditions. These variations do not remove customers' rights where products materially differ from their descriptions or agreed specifications.
For bulk and customised business orders, product specifications, samples and availability are confirmed separately.
Spiritart does not guarantee continuous availability of every product, size, colour or customisation option.
4. Domestic D2C Retail Orders
Retail customers may purchase available products through the checkout facilities provided on https://spiritart.in.
Spiritart currently offers D2C retail delivery within India only.
Customers must provide accurate information required for payment, order processing and delivery.
Following order submission, customers may receive an automated acknowledgement or order confirmation.
Order processing remains subject to payment verification, product availability and applicable fulfilment requirements. The status of an accepted order will be determined by the checkout disclosures, applicable law and relevant order communications.
If Spiritart cannot fulfil an accepted order, the customer will be informed and any payment received for the unfulfilled order will be refunded in accordance with applicable law.
Retail orders are subject to the product specifications, prices, shipping details and conditions disclosed during purchase.
5. Pricing, Taxes and Payments
Retail product prices are displayed in the currency applicable to the storefront and checkout.
Product prices, applicable taxes, shipping charges and other mandatory fees will be disclosed before purchase in accordance with applicable law.
The final payable amount will be presented during checkout.
Spiritart may revise product prices, promotions and offers from time to time.
Price changes will not retrospectively alter the agreed price of an accepted order, except where a correction is lawfully required and agreed with the customer.
Payments are processed through the payment methods available at checkout.
Payment providers may apply their own transaction-security, authentication and processing procedures.
Retail prices displayed on the website do not constitute quotations for bulk, wholesale or export transactions.
6. Retail Order Cancellations
Customers may request cancellation of standard retail orders before dispatch by contacting info@spiritart.in.
Cancellation requests will be handled in accordance with Spiritart's Refund, Return, Exchange & Cancellation Policy and applicable law.
Where cancellation is accepted before dispatch, the payment received for the cancelled order will be refunded.
Once an order has been dispatched, the applicable return procedure will apply.
For personalised or customised products, cancellation restrictions may apply once production or customisation has commenced, provided these restrictions were disclosed and agreed before purchase.
Spiritart will not impose cancellation charges contrary to applicable consumer protection requirements.
7. Shipping and Delivery
Spiritart currently offers D2C retail shipping within India only.
For domestic D2C orders, the estimated delivery period is 3–5 business days after dispatch.
This estimate refers to courier transit time after the order has been handed over to the shipping provider. It does not include order processing, production or preparation time.
Spiritart uses a combination of ready-stock, print-on-demand, made-to-order and other appropriate fulfilment arrangements.
Processing time before dispatch varies depending on product availability, production requirements, customisation and fulfilment arrangements.
Where longer preparation periods are known before purchase, relevant information will be communicated through the product details or other appropriate order disclosures.
Domestic courier transit times may vary depending on delivery location, courier availability, public holidays and other logistics conditions.
Shipping charges are calculated or displayed at checkout before payment is completed.
The 3–5-business-day delivery estimate is not a guaranteed delivery commitment unless expressly agreed.
Where a material delay occurs, Spiritart will communicate relevant information and provide appropriate assistance and any applicable cancellation, refund or other remedies under the relevant policy and law.
International D2C retail shipping is not currently offered through the standard online checkout.
For international B2B and export orders, production schedules, dispatch arrangements and shipping timelines will be communicated individually according to the order size, destination, product requirements and agreed commercial conditions.
These timelines will be established through the relevant written commercial agreement.
For further information, refer to our Shipping & Delivery Policy:
https://spiritart.in/policies/shipping-policy
8. Returns, Refunds and Exchanges
Spiritart provides a 14-calendar-day return period for eligible D2C retail purchases, calculated from the date of delivery.
Return eligibility, exclusions, shipping responsibilities, refund processing and exchange procedures are explained in our Refund, Return, Exchange & Cancellation Policy.
Personalised or customised products may be excluded from ordinary change-of-mind returns where such exclusions were disclosed and are legally permitted.
Nothing in these Terms excludes statutory remedies concerning defective, damaged, incorrect, misdescribed or otherwise non-conforming products.
For further information, refer to:
https://spiritart.in/policies/refund-policy
9. B2B Apparel Sourcing and Bulk Enquiries
Spiritart welcomes enquiries from brands, retailers, startups, organisations and businesses seeking apparel sourcing, garment development and customisation solutions.
Bulk and customised commercial enquiries are reviewed individually.
Depending on the requirements, the process may include:
- Submission of the buyer's product brief.
- Preliminary feasibility review.
- Discussion of product specifications, fabric, fit, sizes, colours, customisation and packaging.
- Sampling and approval where appropriate.
- Preparation of a buyer-specific quotation.
- Written agreement on specifications, pricing, quantities, payment and delivery conditions.
- Order execution according to the accepted commercial terms.
Submitting an enquiry does not create a binding order or obligate Spiritart to provide a particular product, quantity, price or delivery schedule.
Illustrative product concepts and catalogue materials do not constitute approved production samples or binding quotations.
Retail website prices do not apply automatically to B2B, wholesale or export transactions.
10. B2B and Export Order Acceptance
A B2B or international export order becomes binding only when Spiritart and the buyer have mutually accepted the agreed product specifications, quotation and payment terms in writing.
Written acceptance may be recorded through:
- Written confirmation by authorised representatives of both parties.
- Email correspondence expressly confirming the agreed commercial terms.
- An accepted purchase order accompanied by Spiritart's written confirmation.
- A signed contract or another mutually accepted written commercial document.
A buyer's enquiry, preliminary purchase request or receipt of a quotation does not independently create a binding order.
Similarly, issuing a quotation does not automatically obligate Spiritart to supply goods.
A buyer's unilateral acceptance of a quotation does not bind Spiritart unless Spiritart also confirms acceptance in writing.
The accepted commercial agreement must sufficiently identify the applicable product specifications, quotation and payment terms.
Other material conditions, including quantities, sampling approvals, quality requirements, delivery schedules and freight arrangements, should also be confirmed in writing where relevant.
Order acceptance and commencement of production are separate matters.
Production, sourcing commitments, sampling and dispatch will proceed according to the payment milestones, approvals, schedules and conditions agreed between the parties.
Receipt of an advance payment does not independently establish a binding supply contract unless expressly agreed in writing.
If payment is received before a binding order is established and no agreement is subsequently formed, the payment will be returned, subject to any separate lawful agreement for chargeable sampling or other services.
Material changes to an accepted commercial order require mutual written agreement.
11. B2B and Export Commercial Conditions
Bulk apparel orders, customised commercial orders and international B2B transactions are governed by the applicable written commercial agreement.
Depending on the transaction, the parties may agree on:
- Product descriptions and approved specifications.
- Minimum order quantities and quantity tolerances.
- Pricing, currency and quotation validity.
- Payment methods, advance payments and milestones.
- Sampling, approvals and production requirements.
- Quality-control and inspection procedures.
- Packaging, labelling and marking requirements.
- Production and delivery schedules.
- Freight, customs and transportation arrangements.
- Shipping insurance where applicable.
- Cancellation, claims and dispute-resolution procedures.
Spiritart works with Indian production partners and does not guarantee particular manufacturing capacity, production timelines or order quantities until feasibility and commercial conditions have been reviewed and agreed.
If a separately negotiated B2B agreement expressly differs from these general website Terms, its agreed provisions will take precedence for that transaction, subject to applicable mandatory law.
12. International Trade and Incoterms®
For international B2B transactions, the parties may incorporate an appropriate Incoterms® rule into their commercial agreement.
Any selected rule must identify the relevant named place or port and applicable version.
Where Incoterms® 2020 is incorporated, the selected rule will govern the applicable delivery responsibilities, allocation of costs and transfer of risk.
Incoterms® do not independently determine:
- Formation of the sales contract.
- Ownership or title to goods.
- Payment obligations and deadlines.
- Contractual remedies.
- Governing law or dispute resolution.
These matters must be addressed separately in the commercial agreement or determined under applicable law.
The parties are responsible for meeting the export, import, customs and other legal obligations allocated to them under their agreement and applicable law.
Spiritart will not automatically assume responsibility for all stages of international transportation or customs clearance unless such responsibilities are expressly agreed or legally required.
13. Customised Apparel and Buyer-Supplied Materials
Buyers placing customised apparel orders are responsible for providing accurate product specifications and necessary approvals.
Such materials may include:
- Logos and artwork.
- Trademarks and branding elements.
- Fabric and garment specifications.
- Printing and embroidery instructions.
- Size, fit and colour requirements.
- Packaging and labelling instructions.
Buyers submitting artwork or branding materials confirm that they hold the necessary rights or authorisations for the intended use.
Spiritart may use submitted materials to evaluate enquiries, prepare quotations, coordinate sampling and fulfil agreed orders.
Buyers retain ownership of their pre-existing intellectual property.
Submission of buyer-owned artwork does not transfer ownership to Spiritart.
Spiritart may decline requests involving unlawful, infringing or otherwise prohibited materials.
Ownership and permitted use of newly developed designs, samples or other intellectual property may be addressed separately in the applicable B2B agreement.
14. Quality, Inspection and Product Claims
Spiritart aims to provide products consistent with their descriptions or the agreed specifications applicable to each transaction.
For retail purchases, complaints relating to defective, damaged, incorrect or misdescribed goods will be addressed under the Refund Policy and applicable law.
For B2B orders, relevant quality requirements, inspection arrangements, acceptance criteria and claims procedures should be agreed in writing before production or dispatch.
These may include approved samples, measurement tolerances, workmanship standards and procedures for reporting non-conforming goods.
Where products materially fail to meet agreed contractual specifications, the parties will review the supporting evidence and determine the appropriate remedy under their agreement and applicable law.
The standard 14-day D2C change-of-mind return policy does not automatically apply to separately negotiated B2B or export orders.
15. Intellectual Property
Unless otherwise stated, the SPIRITART brand, original website content, graphics, logos, text and other proprietary materials are owned by Spiritart or used under appropriate permissions.
Visitors may access website content for personal information and legitimate business evaluation.
Unauthorised reproduction, commercial distribution, modification or use of protected materials is prohibited unless authorised or permitted by law.
Third-party trademarks, designs and other intellectual property remain the property of their respective owners.
16. Privacy and Personal Information
Spiritart processes personal information in connection with retail transactions, customer enquiries, website operations and business activities.
Relevant data-handling practices, service providers and privacy rights are explained in our Privacy Policy.
Where separate consent is required for particular processing activities, appropriate consent mechanisms will be used.
Acceptance of these Terms does not replace any legally required separate privacy consent.
Please review:
https://spiritart.in/policies/privacy-policy
17. Third-Party Services and Websites
Spiritart uses third-party services for e-commerce infrastructure, payment processing, customer communications and other business functions.
Such providers may operate under their own applicable terms and privacy notices.
Our website may also contain links to independently operated third-party websites.
Spiritart does not control the content or independent practices of such websites.
Nothing in this section excludes responsibilities that Spiritart may have under applicable law for services used to fulfil its own contractual or statutory obligations.
18. Website Availability and Security
Spiritart aims to maintain a functional, secure and accessible website.
Temporary interruptions may occur because of maintenance, technical issues, internet connectivity or third-party service disruptions.
We may reasonably update, maintain or modify website functionality when necessary.
Website interruptions do not remove statutory rights or obligations relating to accepted orders.
Customers experiencing payment, account or transaction difficulties should contact info@spiritart.in.
19. Liability and Statutory Rights
Spiritart's rights and responsibilities are governed by the applicable contract and relevant law.
Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law.
These Terms do not remove consumers' statutory rights concerning defective, damaged, incorrect, misdescribed or otherwise non-conforming products.
Any contractual limitation of liability relating to a separately negotiated B2B transaction must be expressly agreed and remain subject to applicable law.
No arbitrary monetary limitation is imposed through these website Terms on mandatory consumer remedies.
20. Events Beyond Reasonable Control
Circumstances beyond a party's reasonable control may affect production, sourcing, transportation or delivery.
Such circumstances may include natural disasters, government restrictions, major transportation disruptions or other qualifying events.
Where these circumstances affect an order, Spiritart will communicate relevant information and assess available options under the applicable agreement and law.
For B2B transactions, specific force majeure provisions may be included in the accepted commercial agreement.
This section does not automatically remove statutory consumer rights or excuse obligations where applicable law does not permit such an outcome.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of India, subject to mandatory consumer protections and other laws that may apply to particular transactions.
Customers are encouraged to contact Spiritart first to raise concerns and seek assistance.
For retail consumer disputes, nothing in these Terms restricts access to competent consumer commissions, courts, regulators or other legally available remedies.
For separately negotiated B2B transactions, the parties may agree in writing on governing law, jurisdiction, mediation or arbitration arrangements.
Where no separate enforceable dispute-resolution provision applies, disputes will be addressed before courts or other authorities having jurisdiction under applicable law.
22. Customer Service and Grievance Redressal
For questions relating to products, orders, transactions, refunds or these Terms, contact:
SPIRITART
Operated by:
SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED
Registered Office:
H.NO 1-9-8/1/A/2,
Ramnagar, Hyderabad,
Telangana – 500020, India.
Customer Service Email: info@spiritart.in
Customer Service Phone: 040-43813608
Website: https://spiritart.in
Contact Form: https://spiritart.in/pages/contact
Grievance Officer: Nikhil Pendem
Designation: Grievance Officer
Grievance Officer Email: nikhilpendem@spiritart.in
Grievance Officer Phone: 9553200222
Consumer complaints will be acknowledged within 48 hours of receipt and redressed within one month of receipt, in accordance with applicable Indian e-commerce requirements.
Customers will be provided with a complaint reference and a copy of the complaint as recorded to facilitate follow-up.
Where a complaint remains unresolved, customers may pursue remedies available under applicable law.
23. Changes to These Terms
Spiritart may update these Terms to reflect changes in its operations, website functionality, commercial arrangements or applicable laws.
The latest version will be published on https://spiritart.in with an updated revision date.
Material changes will be communicated where required by applicable law.
Updated Terms will not retrospectively remove statutory rights or contractual protections applicable to accepted orders.
24. Severability and Waiver
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Failure by Spiritart to enforce a particular provision on one occasion does not automatically constitute a waiver of its right to enforce that provision subsequently.
25. Contact for Further Information
For questions concerning these Terms of Service, contact:
SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED
Email: info@spiritart.in
Phone: 040-43813608
Address: H.NO 1-9-8/1/A/2, Ramnagar, Hyderabad, Telangana – 500020, India.
Website: https://spiritart.in