Refund policy
Refund, Return, Exchange & Cancellation Policy
Last Updated: 22 October 2026
1. Introduction
This Refund, Return, Exchange & Cancellation Policy applies to purchases made through https://spiritart.in, operated by SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED, an Indian incorporated company operating under the SPIRITART brand.
Spiritart serves individual retail customers through its online store and business customers through separately negotiated bulk apparel sourcing and export arrangements.
Different conditions apply to direct-to-consumer (D2C) retail purchases and business-to-business (B2B) transactions, as explained below.
Nothing in this policy limits any rights or remedies available under applicable law.
2. D2C Retail Returns — 14 Days
Customers may request a return of eligible retail products within 14 calendar days of receiving their order, including for a change of mind.
For change-of-mind returns, products must generally:
- Be unused, unworn and unwashed, except for reasonable inspection or trying on.
- Have their original tags and labels attached, where applicable.
- Be returned in their original packaging, where reasonably possible.
- Be accompanied by the order number or other proof of purchase.
Customers must contact info@spiritart.in within 14 calendar days of delivery to initiate a return.
Return instructions will be provided after the request is received. Customers should return the products promptly in accordance with those instructions.
These conditions do not restrict statutory remedies for defective, damaged, incorrect or misdescribed products.
3. Products Excluded from Change-of-Mind Returns
Ordinary change-of-mind returns may not be available for:
- Personalised or customised apparel made according to customer-approved specifications.
- Products altered according to specific customer instructions.
- Products damaged through misuse or improper care after delivery.
- Products excluded for genuine hygiene reasons, where such exclusions were disclosed before purchase and are permitted by applicable law.
Discounted or sale products are not automatically excluded from the standard return policy.
These exclusions do not affect statutory rights relating to defective, incorrect, damaged or materially misdescribed products.
4. Damaged, Defective or Incorrect Products
If customers receive products that are damaged, defective, incorrect or materially different from the advertised description or agreed specifications, they should contact Spiritart as soon as reasonably possible.
Customers are requested to provide:
- Order number or proof of purchase.
- Description of the issue.
- Photographs of the product and packaging, where available.
Spiritart will review the complaint and provide an appropriate remedy, including a return, replacement or refund, as required by applicable law.
Where an error is attributable to Spiritart, reasonable return shipping costs will be borne or reimbursed by the company where applicable.
Claims relating to defective, incorrect, misdescribed or qualifying late-delivered products will be addressed in accordance with applicable consumer protection requirements, even where the ordinary change-of-mind return period has expired.
5. Order Cancellations
Customers may request cancellation of standard retail orders before dispatch by contacting info@spiritart.in.
Where cancellation is accepted before dispatch, the full payment received for the cancelled order will be refunded.
Once an order has been dispatched, the applicable return procedure will apply.
For personalised or customised products, cancellation may be restricted after production or customisation has commenced, provided the restrictions were clearly disclosed and agreed before purchase.
No cancellation charges will be imposed contrary to applicable consumer protection requirements.
6. Return Address and Procedure
To initiate a return, customers should contact:
Email: info@spiritart.in
Phone: 040-43813608
Once the return request has been received, customers will be provided with the appropriate return instructions.
Approved returns should be sent to:
SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED
H.NO 1-9-8/1/A/2,
Ramnagar, Hyderabad,
Telangana – 500020, India.
Customers are advised to use a trackable shipping service and retain proof of dispatch.
The return parcel should include the order number or other information that allows Spiritart to identify the purchase.
7. Return Shipping Charges
For voluntary change-of-mind returns, customers will generally be responsible for return shipping costs.
Original outbound shipping charges for voluntary returns may be non-refundable where this was clearly disclosed before purchase and is permitted by applicable law.
Where a return results from an error attributable to Spiritart, reasonable return shipping expenses will be borne or reimbursed by Spiritart, where applicable.
Any additional charges associated with voluntary exchanges will be communicated before the exchange is confirmed.
8. Refund Processing
Once an eligible returned product has been received and inspected, Spiritart will normally initiate the approved refund within 14 calendar days of receiving the returned product, or sooner where applicable law requires.
For accepted cancellations before dispatch, refunds will normally be initiated within 14 calendar days of cancellation acceptance, or sooner where required by law.
Refunds will generally be processed through the original payment method.
Where the original payment method is unavailable, an appropriate alternative will be arranged in consultation with the customer.
The time required for refunded amounts to appear in the customer's account may vary depending on the bank or payment service provider.
Where required by applicable law, refunds will include relevant product charges, taxes and shipping costs.
Spiritart will not unreasonably delay refunds where customers are legally entitled to them.
9. Exchanges
Customers may request eligible size, colour or product exchanges within the applicable 14-day retail return period.
Exchanges are subject to product availability and the conditions outlined in this policy.
Where the requested replacement is unavailable, eligible customers may request a refund.
Additional shipping charges for voluntary exchanges, where applicable, will be disclosed before processing.
Exchanges involving defective, incorrect or misdescribed products will be handled in accordance with applicable consumer protection requirements.
10. B2B, Bulk and International Export Orders
Bulk apparel orders, customised commercial orders and international B2B export transactions are governed by separately agreed commercial terms.
Such terms may include:
- Product specifications, sampling and approvals.
- Minimum order quantities and pricing.
- Manufacturing and quality requirements.
- Payment milestones and cancellation conditions.
- Inspection procedures and delivery arrangements.
- Procedures and timelines for reporting defective or non-conforming goods.
- Refunds, replacements, corrective actions and dispute resolution.
The applicable written quotation, accepted purchase order, pro forma invoice or other agreed contract will determine the rights and obligations of the parties, subject to applicable law.
The standard 14-day retail change-of-mind return policy does not automatically apply to separately negotiated B2B or export orders.
For international B2B transactions, responsibilities relating to transportation, customs clearance, duties, insurance and transfer of risk will follow the agreed contract and any expressly incorporated Incoterms® rules.
Where delivered products materially fail to meet agreed contractual specifications, the parties will review the supporting evidence and determine the appropriate contractual or legally required remedy.
International retail purchases made through an enabled website checkout, where offered, remain subject to applicable retail provisions and mandatory consumer protections in the relevant jurisdiction.
11. Customer Service and Contact Information
For questions relating to orders, returns, cancellations, exchanges and refunds, customers may contact:
SPIRITART
Operated by:
SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED
Registered Office and Return Address:
H.NO 1-9-8/1/A/2,
Ramnagar, Hyderabad,
Telangana – 500020, India.
Customer Service Phone: 040-43813608
Email: info@spiritart.in
Website: https://spiritart.in
Contact Form: https://spiritart.in/pages/contact
12. Grievance Redressal
In accordance with applicable Indian consumer protection requirements, Spiritart has designated a Grievance Officer to receive and address consumer complaints.
Grievance Officer: Nikhil Pendem
Designation: Grievance Officer
Email: nikhilpendem@spiritart.in
Phone: 9553200222
Postal Address:
SPIRITART ECOMMERCE (OPC) PRIVATE LIMITED
H.NO 1-9-8/1/A/2,
Ramnagar, Hyderabad,
Telangana – 500020, India.
Consumer complaints will be acknowledged within 48 hours of receipt and redressed within one month of receipt, in accordance with applicable Indian e-commerce requirements.
Customers will be provided with a complaint reference number for tracking and a copy of the complaint as recorded by the Grievance Officer.
Where a complaint remains unresolved, customers may pursue available remedies through appropriate consumer grievance or legal mechanisms.
13. Policy Updates
Spiritart may update this policy from time to time to reflect operational changes, business requirements or applicable laws.
The latest version will be published at https://spiritart.in with an updated revision date.
Changes will not retrospectively remove statutory rights or contractual protections applicable to orders already placed.
For questions concerning this policy, please contact info@spiritart.in.